Original Text
From: stanislas.dolcini@-----------------
To: tech.support@amd.com;tech.support2@amd.com
CC:
Sent: 12.04.20 08:50:33
Subject: Issues with Ryzen CPUs
Hello, My name is Stan` and I work for the FLOSS game 0 A.D. (https://play0ad.com).
We are currently experimenting issues with the latest series of Ryzen CPUs (Those without the G) So 3600+
Our users are reporting massive slowdowns and speed ups while playing our game, and it seems to only happen with those CPUS.
It makes the game utterly unplayable for them We looked into a few possible issues, namingly overheating
(but one of our users has a really good fan, while the otheris using the stock one) We looked into HPET which can be used by the game to define the in game clock (relevant code can be found here https://github.com/0ad/0ad/tree/4b35ac33f7f30e6bb0a674a6996357a8a75cf1a3/source/lib/sysdep/os/win/whrt)
but enabling or disabling it makes no difference, whether it’s in the BIOS and / or on Windows. I was wondering
if you got similar reports from other games, and whether you might be able to help us to fix it.
Complete thread for reports can be found here https://wildfiregames.com/forum/index.php?/topic/26890-problem-with-ryzen-3000er-series/page/4/
Looking forward to hearing from you,
Got an answer
Dear Stanislas,
Your service request : SR #{ticketno:[8200955486]} has been reviewed and updated.
Response and Service Request History:
Thank you for the email.
In order to properly debug the issue, I would require some additional details about your system configuration and let me know the following:
• Could you please let me know on which specific game that your noticing this issue?
• Is the issue being with particular to any series of processor like 1st Gen, 2nd Gen processor?
• If feasible could you, please provide the any system configuration details which includes graphic card details, so that I can assist you further.
Thanks for contacting AMD.
In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.
Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.
If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.
Best regards,
Padmanab
AMD Global Customer Care
My reply
Hello Padmanab
• Could you please let me know on which specific game that your noticing this issue?
The game is 0 A.D. (https://play0ad.com) it’s a FLOSS game so you can download it from free.
If you use the release version from here : http://releases.wildfiregames.com/0ad-0.0.23b-alpha-win32.exe you will need a patch https://wildfiregames.com/forum/applications/core/interface/file/attachment.php?id=42981
If you use the source : https://github.com/0ad/0ad you won’t need one.
• Is the issue being with particular to any series of processor like 1st Gen, 2nd Gen processor?
• If feasible could you, please provide the any system configuration details which includes graphic card details, so that I can assist you further.
Thanks for contacting AMD.
As I said before it seems to happen on the new generation of CPUs. Here are two examples of system info
OS : Win10
CPU : x86, AMD Ryzen 7 3700X 8-Core Processor (1x16x1), 3.60 GHz
Memory : 16384 MiB; 11467 MiB free
Graphics Card : ATI Radeon RX 570 Series
OpenGL Drivers : 4.6.13570 Compatibility Profile Context 19.8.1 26.20.13001.29010; atioglxx.dll (8.14.11000.13570)
Video Mode : 1024x768:32
Sound Card : OpenAL Soft on Lautsprecher (High Definition Audio Device); OpenAL Soft on Digital Audio (S/PDIF) (High Definition Audio Device); OpenAL Soft on 5 - LG ULTRAWIDE (2- AMD High Definition Audio Device);
Sound Drivers : 1.1 ALSOFT 1.17.1
OS : Win10
CPU : x86, AMD Ryzen 5 3600X 6-Core Processor (1x12x1), 3.79 GHz
Memory : 16384 MiB; 13712 MiB free
Graphics Card : NVIDIA GeForce GTX 1070 Ti/PCIe/SSE2
OpenGL Drivers : 4.6.0 NVIDIA 441.20; nvoglv32.dll (26.21.14.4120)
Video Mode : 2560x1440:32
Sound Card : OpenAL Soft on Haut-parleurs (Realtek(R) Audio); OpenAL Soft on LG QHD (NVIDIA High Definition Audio); OpenAL Soft on Realtek Digital Output (Realtek(R) Audio);
Sound Drivers : 1.1 ALSOFT 1.17.1
Let me know how I can help further.
Best regards,
Stanislas DOLCINI