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Problem with Ryzen 3000er series

szz

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matricea
matricea

I don't use multiplayer, only single player

OptimusShepard
OptimusShepard

This Problem exists also in the multiplayer. I don't have speed-ups, but random massive slow-downs.

Itms
Itms

Could you provide a stack trace? You can use gdb for that, we have instructions on this page, especially in this section. That would help us know what is the root cause of your issue. Thanks in a

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OptimusShepard Sesquiplicarius

OptimusShepard

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As I have a dual boot system now, I will do some tests on Linux in the next week, so that we know if the bug is only windows related.

Are there also some other tools that I can use to generate some reports for you?

Two thoughts. Maybe Wildfire Games could send an official request to AMDs support?

Second thought, maybe this "bug" is related to the new measured hotspot temperature? The thin structures of the new 7nm process increases the temperature on a few spots on the chip, called hotspots. As 0 A.D. uses nearly only one core, the load and so the power consumption is not distributed over the whole chip. So maybe one of these measured hotspots throttles the CPU? But normally the CPU is changing the used core often to provide those hotspots from overheating. On the one side I'm using a really oversized big cooler, on the other side it is running in a slow silent mode. So maybe it would be interesting witch cooler @Dakara and @matricea are using?

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Stan` Consul

Stan`

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  On 10/04/2020 at 8:31 AM, OptimusShepard said:

As I have a dual boot system now, I will do some tests on Linux in the next week, so that we know if the bug is only windows related.

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That would be great! You'll need to revert to A23 for the measurement to be correct though, with the patch applied. If you need help let me know.

  On 10/04/2020 at 8:31 AM, OptimusShepard said:

Are there also some other tools that I can use to generate some reports for you?

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I'm not sure. The logs will tell us which performance counter is used (either HPET or something else). I don't think profiling the game will help us much. Maybe monitoring temps during slowdowns?

  On 10/04/2020 at 8:31 AM, OptimusShepard said:

Two thoughts. Maybe Wildfire Games could send an official request to AMDs support?

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I looked this morning but I couldn't find a link to an email or something. I'd rather not have to go through L1 support, especially since I do not have access to such a processor. But if we can get in touch I'd definitely try it.

  On 10/04/2020 at 8:31 AM, OptimusShepard said:

Second thought, maybe this "bug" is related to the new measured hotspot temperature? The thin structures of the new 7nm process increases the temperature on a few spots on the chip, called hotspots. As 0 A.D. uses nearly only one core, the load and so the power consumption is not distributed over the whole chip. So maybe one of these measured hotspots throttles the CPU? But normally the CPU is changing the used core often to provide those hotspots from overheating. On the one side I'm using a really oversized big cooler, on the other side it is running in a slow silent mode. So maybe it would be interesting witch cooler @Dakara and @matricea are using?

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My guess is similar. 0 A.D. starts hogging the CPU until it overheats, throttles, setting game time counters off, (massive slowdown) then after cooling a bit, it goes back to full speed, causing speedups.

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OptimusShepard Sesquiplicarius

OptimusShepard

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  On 10/04/2020 at 8:37 AM, Stan` said:

That would be great! You'll need to revert to A23 for the measurement to be correct though, with the patch applied. If you need help let me know.

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Thanks. The Manjaro version is already patched.

  On 10/04/2020 at 8:37 AM, Stan` said:

Maybe monitoring temps during slowdowns?

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I will have a look to find some tool to log the hotspot temperature. The normal displayed temperature is always ok.

  On 10/04/2020 at 8:37 AM, Stan` said:

I looked this morning but I couldn't find a link to an email or something. I'd rather not have to go through L1 support, especially since I do not have access to such a processor. But if we can get in touch I'd definitely try it.

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Maybe @Imarok could give you the address or his contact. He contacted them for the first Ryzen patch. Or he could contact them self. But I think an official request from Wildfire would be more effective. Especially because you don't have an own CPU.

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OptimusShepard Sesquiplicarius

OptimusShepard

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  On 10/04/2020 at 3:03 PM, Dakara said:

je viens de voir que ma carte mère accepte que les amd.. je verrais donc plus tard

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If you really want to buy a new CPU, you could use a Ryzen 1000er or 2000er series. It should normally work with your system.

  On 10/04/2020 at 3:03 PM, Dakara said:

Be Quiet! Dark Rock Slim

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Merci, should be enough.

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matricea Discens

matricea

Posted
Posted (edited)
  On 10/04/2020 at 4:04 PM, OptimusShepard said:

If you really want to buy a new CPU, you could use a Ryzen 1000er or 2000er series. It should normally work with your system.

Merci, should be enough.

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That's right, I have as well a AMD RYZEN 3 3200G and I have no issues.

Today I found another interesting issue with my AMD Ryzen 5 3600 computer: at some point in time the bluetooth mouse has lag, randomly for even less than a second. The system load is very low. It happens randomly, when I do lots of clicks.
Tried with another bluetooth mouse for couple of hours, same issue. It also occurs at the same time when the game has troubles with the speed, so I guess that it's a Windows system issue. Will try with a cable mouse later on.

As for AMD Ryzen 5 3600 cooling, I use the default one.

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OptimusShepard Sesquiplicarius

OptimusShepard

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  On 10/04/2020 at 4:16 PM, matricea said:

That's right, I have as well a AMD RYZEN 3 3200G and I have no issues.

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Yes, the "G" CPUs of the 3000er series, e.g. 3400G and 3200G are based on the older architecture of the other 2000er CPUs.

  On 10/04/2020 at 4:16 PM, matricea said:

As for AMD Ryzen 5 3600 cooling, I use the default one.

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Thx. The default one is not the best, but as @Dakara has a big cooling system, I think the temperature is not the problem. Lets see if it's only a windows problem.

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Stan` Consul

Stan`

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Posted

  

Original Text
From:	stanislas.dolcini@-----------------
To:	tech.support@amd.com;tech.support2@amd.com
CC:	
Sent:	12.04.20 08:50:33
Subject:	Issues with Ryzen CPUs

Hello, My name is Stan` and I work for the FLOSS game 0 A.D. (https://play0ad.com).
We are currently experimenting issues with the latest series of Ryzen CPUs (Those without the G) So 3600+
Our users are reporting massive slowdowns and speed ups while playing our game, and it seems to only happen with those CPUS.
It makes the game utterly unplayable for them We looked into a few possible issues, namingly overheating 
(but one of our users has a really good fan, while the otheris using the stock one) We looked into HPET which can be used by the game to define the in game clock (relevant code can be found here https://github.com/0ad/0ad/tree/4b35ac33f7f30e6bb0a674a6996357a8a75cf1a3/source/lib/sysdep/os/win/whrt) 

but enabling or disabling it makes no difference, whether it’s in the BIOS and / or on Windows. I was wondering
if you got similar reports from other games, and whether you might be able to help us to fix it. 
Complete thread for reports can be found here https://wildfiregames.com/forum/index.php?/topic/26890-problem-with-ryzen-3000er-series/page/4/ 

Looking forward to hearing from you,

 

Got an answer 

Dear Stanislas,
Your service request : SR #{ticketno:[8200955486]} has been reviewed and updated.
Response and Service Request History:
Thank you for the email.
In order to properly debug the issue, I would require some additional details about your system configuration and let me know the following:
•        Could you please let me know on which specific game that your noticing this issue?
•        Is the issue being with particular to any series of processor like 1st Gen, 2nd Gen processor?
•        If feasible could you, please provide the any system configuration details which includes graphic card details, so that I can assist you further.
Thanks for contacting AMD. 
In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.
Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.
If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.
Best regards,
Padmanab
AMD Global Customer Care

My reply 

Hello Padmanab
•        Could you please let me know on which specific game that your noticing this issue?

The game is 0 A.D. (https://play0ad.com) it’s a FLOSS game so you can download it from free.
If you use the release version from here : http://releases.wildfiregames.com/0ad-0.0.23b-alpha-win32.exe you will need a patch https://wildfiregames.com/forum/applications/core/interface/file/attachment.php?id=42981
If you use the source : https://github.com/0ad/0ad you won’t need one.
•        Is the issue being with particular to any series of processor like 1st Gen, 2nd Gen processor?
•        If feasible could you, please provide the any system configuration details which includes graphic card details, so that I can assist you further.
Thanks for contacting AMD. 

As I said before it seems to happen on the new generation of CPUs. Here are two examples of system info

 OS             : Win10
CPU            : x86, AMD Ryzen 7 3700X 8-Core Processor    (1x16x1), 3.60 GHz
Memory         : 16384 MiB; 11467 MiB free
Graphics Card  : ATI Radeon RX 570 Series
OpenGL Drivers : 4.6.13570 Compatibility Profile Context 19.8.1 26.20.13001.29010; atioglxx.dll (8.14.11000.13570)
Video Mode     : 1024x768:32
Sound Card     : OpenAL Soft on Lautsprecher (High Definition Audio Device); OpenAL Soft on Digital Audio (S/PDIF) (High Definition Audio Device); OpenAL Soft on 5 - LG ULTRAWIDE (2- AMD High Definition Audio Device); 
Sound Drivers  : 1.1 ALSOFT 1.17.1

OS             : Win10
CPU            : x86, AMD Ryzen 5 3600X 6-Core Processor    (1x12x1), 3.79 GHz
Memory         : 16384 MiB; 13712 MiB free
Graphics Card  : NVIDIA GeForce GTX 1070 Ti/PCIe/SSE2
OpenGL Drivers : 4.6.0 NVIDIA 441.20; nvoglv32.dll (26.21.14.4120)
Video Mode     : 2560x1440:32
Sound Card     : OpenAL Soft on Haut-parleurs (Realtek(R) Audio); OpenAL Soft on LG QHD (NVIDIA High Definition Audio); OpenAL Soft on Realtek Digital Output (Realtek(R) Audio); 
Sound Drivers  : 1.1 ALSOFT 1.17.1

Let me know how I can help further.
Best regards,
Stanislas DOLCINI

 

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Toinou Tiro

Toinou

Posted
Posted
  On 21/04/2020 at 10:17 PM, OptimusShepard said:

No. Currently it seems to be a only Windows related problem. But I will go on testing on Linux.

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I have the same problem with linux (Debian testing) with kernel 5.5 and CPU AMD Ryzen 5 3600.

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I can help by recompiling 0ad with patches if needed.

Antoine

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Stan` Consul

Stan`

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Posted

Got a reply today. 

Dear Stanislas,

Your service request : SR #{ticketno:[8200955486]} has been reviewed and updated.

Response and Service Request History:

My name is Matt and i will be taking over your service request, nice to e-meet you. 

I tried to reproduce the issue you described following the instructions you provided below:

If you use the release version from here : http://releases.wildfiregames.com/0ad-0.0.23b-alpha-win32.exe you will need a patch. https://wildfiregames.com/forum/applications/core/interface/file/attachment.php?id=42981

However, when i tried to launch the patch i received an error code, please refer to screenshot 1.

When i tried to launch the Alpha game i received another error code, please refer to screenshot 2. 


In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.

Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.

If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.

Best regards,

Matt

My answer 

Hello Matt,

How did you apply the patch? You need to replace the contents of

%localappdata%\0 A.D. alpha\binaries\system 

by those in the zip file. Sorry if that wasn't clear.

The first error probably is because they were misplaced,

The second is because the CPU detection code of the game was broken, hence the patch :)

Let me know how I can assist you further.

 

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