Questions concerning moderation

[Atrik]

@Dunedan in the last topic you closed, you say you won't go into details, if there are surely things you don't need to talk about, there are still hanging question I feel I legitimately can ask. I've witnessed myself 2 forum threads that weren't doing anything wrong, no insult or nothing, just friendly jokes that you deleted for no reasons.
Geriatrix is known for having break some TOS, to also have bullied some community member... These are regrettable and punishable offenses, but a lot others did the same a just get muted, and that seems appropriate. He is an important member of the MP community so, and the community is rather very small, so I'd like to ask you clarification on:

• Are you actually banned his account regularly, even when he return without breaking any TOS?
• Is there more offenses he did that would justify your actions that the one we already know about?
• Why are you silencing off-topics and jokes that he participate in? Is there a reply from him at the time you delete the thread that justify it?

I want to be reassured that your trying to do the right thing and that no hate is leading your action, currently I (and probably others too) have more cues toward Geriatrix being unfairly treated then anything. But it's also because we hear from him more from him then for you.

Kind regards,

Atrik

[Dunedan]

As you've already noted I don't comment publicly on specific cases of moderation. Everybody affected by moderator actions will however get a detailed explanation of what he did wrong when asking for it privately.

I can assure you that each and every moderator tries to be as objective as possible. If anybody believes a moderator doesn't follow the rules for moderators as documented in https://wildfiregames.com/forum/topic/121838-moderation-of-multiplayer-lobby-irc-and-forums/, please let me know.

Players affected by moderation actions may feel that they are treated unfairly, as they're often not aware of how other players are treated for similar violations of the terms of use. In addition, other players might not be prosecuted for similar violations, because no moderator was made aware of such violations. That's why I can only repeat that it's important to report players which violate the terms of use to one of the moderators! There are also players which will use the missing public reaction from moderators to claim they're being treated unfairly, while knowing that they're not.

How violations of the terms of use are sanctioned depends on the severity of the violation and the number of violations the player already made in the past. For example for first time violations of low severity a verbal warning or a short mute might be issued, while repeated violations or violations with a high severity might be sanctioned more extensively. If players decide to continue to violate the terms of use over and over, without showing any will to improve, we might even need to issue a complete ban from our services. That's a situation we try to avoid, but unfortunately sometimes have to take to foster a healthy community. Usually that only happens after a moderator talked multiple times with the offending player, tried to explain why their behavior violates the terms of use and tries to get them to change it. (That's of course only possible if the offending player is willing to talk.)

Our goal after all is to have a welcoming community and that only works if certain behavior isn't tolerated.

[Gurken Khan]

2 hours ago, Atrik said:

I've witnessed myself 2 forum threads that weren't doing anything wrong, no insult or nothing, just friendly jokes that you deleted for no reasons.

What I didn't really appreciate was the mod team killing political discussions, where no other mod action was required and I wasn't aware of any breach of TOS; they quietly killed one of my threads without giving any explanation whatsoever.

[chrstgtr]

 

1 hour ago, Dunedan said:

Rules are enforced equally, so if you believe somebody is breaking the terms of use and isn't held accountable for that, please report it. Moderators don't see everything, so we rely on reports by players as well.

Literally the very first post in the one if the threads about rule breaking mentions another player. Another post in the other thread included rule breaking that you warned about several times  

I’m not here to say someone’s rule breaking is acceptable. But there are obviously noise in the system  

PM me if you want to discuss—I’m done posting on this subject.  

[Dunedan]

3 hours ago, Gurken Khan said:

What I didn't really appreciate was the mod team killing political discussions, where no other mod action was required and I wasn't aware of any breach of TOS; they quietly killed one of my threads without giving any explanation whatsoever.

While I'm not aware of this specific case, feel free to reach out to me if you're interested in details.

2 hours ago, chrstgtr said:

PM me if you want to discuss—I’m done posting on this subject.

I'll do.